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How 918vegas Handles Your Personal Information

This Privacy Policy sets out what data 918vegas collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or browse our lobby — and exactly how we use, store and protect it.

Account data protectionPayment info handled securelyCookie and session data explainedYour rights to access and updateContact path for data requests
918vegas How 918vegas Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information has been used, these are the channels where our team can assist you directly. We aim to acknowledge data-related requests promptly and will follow up through the same channel you used to contact us.

Live Chat Start a live chat session from any page on 918vegas. Our support team can locate your account, confirm your identity and route your data request to the right team.
Email Support Send your data request or privacy concern to our support email. Include your registered account email so we can verify ownership before processing any changes.
Account Settings Some personal details — display name, contact number, linked e-wallet — can be updated directly from your account settings page without needing to contact support.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

918vegas applies a layered approach to data security — encryption in transit, access controls on internal systems and session management that logs you out after a period of inactivity. Here is how each area works in practice so you know what to expect.

Account Security

Your account login uses OTP verification tied to your registered number. Any access from an unrecognised device triggers a re-authentication step before the lobby loads.

Cookies and Session Data

We use session cookies to keep you logged in while you browse between the sportsbook and live casino sections. Analytics cookies help us understand which features you use most, so we can improve the experience.

Data Retention

Account and transaction records are kept for the period required by applicable rules in your permitted jurisdiction. After account closure, records are held for a defined window then deleted from active systems.

Your Rights

You can request a copy of your stored data, ask us to correct errors, or ask us to delete information where no regulatory obligation requires us to keep it. Submit requests via live chat or email.

Common Questions About Your Privacy at 918vegas

These are the data and privacy questions our account holders ask most often. If something here does not cover your situation, reach us through live chat or email and we will respond directly.

We collect your name, email, contact number and the payment method you register — such as Touch 'n Go eWallet or Boost. We also log device and session data each time you connect to detect unusual access.

We share data only with payment processors like GrabPay or DuitNow and identity verification partners. All third parties are contractually bound to protect your data under terms equivalent to ours.

We retain records for the period required by the regulatory framework that applies where your access is permitted, plus a defined window after closure. After that, data is removed from active systems.

Yes. Contact us via live chat or email with your registered account email address. We will verify your identity first, then provide the information we hold on your account.

Some details — contact number, linked e-wallet like Touch 'n Go eWallet — can be changed in your account settings. For other corrections, contact support through live chat and we will process the update.

We use session cookies for login continuity and analytics cookies to see how features like the sportsbook and live casino are used. You can manage cookie preferences through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.